Refund policy

We want you to feel confident when ordering from Noord Naturals. If you change your mind about your purchase, you have a legal right to cancel your order within 14 days of receiving it, in accordance with applicable EU consumer law.

1. Changed your mind?

If you decide that your purchase isn't right for you, please contact us at contact@bheinn.com within 14 days of receiving your order.

After notifying us, you have a further 14 days to return the product.

As we sell cosmetic products, returned products must be:

unopened and unused;
in their original packaging; and
with the hygiene seal intact, where applicable.

For hygiene and health protection reasons, we cannot accept the return of a cosmetic product once its hygiene seal has been broken, unless the product is faulty or does not conform to your order.

2. Return shipping

If you return a product because you have changed your mind, you are responsible for the direct cost of returning it to us.

We do not charge an additional return or handling fee. You simply arrange and pay for the return shipment yourself.

We recommend using a tracked shipping service and keeping your proof of postage until your return has been processed.

Your original standard delivery charge will be refunded where required by applicable consumer law. If you chose a more expensive delivery option than our least expensive standard delivery option, we are not required to refund the additional cost.

3. How to return your order

Contact us at contact@bheinn.com within 14 days of receiving your order.
We will provide you with the return instructions and return address.
Send the product back to us within 14 days of notifying us.
Make sure the product is unopened, unused and has its hygiene seal intact.
Once we have received the return, we will process your refund in accordance with applicable consumer law.

Refunds are made to the original payment method.

4. Damaged on arrival?

If your order arrives damaged, please contact us as soon as possible at contact@bheinn.com, ideally with photographs of the product and packaging.

This helps us understand what happened and, where necessary, deal with the carrier.

If the product has been damaged during delivery, you will not be responsible for the return shipping cost. Depending on the circumstances, we will arrange a replacement or refund.

5. Product faulty or not as described?

If your product is faulty, defective or does not match its description, please contact us at contact@bheinn.com with details of the issue and, where possible, photographs.

Your statutory consumer rights apply to faulty or non-conforming products and are not affected by this returns policy.

Depending on the circumstances, we may offer a repair, replacement, price reduction or refund in accordance with applicable law.

Where a return is required because the product is faulty or does not conform to your order, we will cover the reasonable cost of returning it.