Versand

Last updated: 27/08/2026

At Noord Naturals, we aim to make delivery as simple and reliable as possible.

We currently ship orders from the Netherlands to destinations across Europe. Orders are prepared and shipped using Sendcloud, which allows us to select the most appropriate delivery service for each destination.

1. Where we ship

We currently offer delivery to countries across Europe where our products can legally be shipped and delivered.

Available delivery destinations and shipping options are displayed at checkout based on the delivery address entered.

If delivery is not available to a particular destination, this will be indicated at checkout.

For certain territories, islands or remote areas, delivery options may be limited or unavailable.

2. Shipping costs

Shipping costs depend on the destination, delivery service and order.

The applicable shipping cost will be clearly displayed at checkout before you complete your purchase.

We may offer free shipping or promotional shipping rates from time to time. Where applicable, the conditions for free or reduced shipping will be clearly stated on our website.

Shipping costs are not included in the product price unless expressly stated.

3. Delivery service

Orders are shipped using Sendcloud and may be delivered by different carriers depending on the destination, available service and other logistical considerations.

We may therefore use different delivery carriers for different orders. The carrier selected for your order is determined by the available delivery options and our shipping arrangements.

Once your order has been dispatched, you will receive a shipping confirmation and, where available, tracking information.

4. Order processing

We aim to process orders within 1–2 business days after payment has been received.

Orders placed on weekends or public holidays will normally be processed on the next business day.

During periods of high demand, promotional campaigns or other exceptional circumstances, processing may take longer. If a significant delay is expected, we will provide relevant information where possible.

5. Estimated delivery times

Delivery times depend on the destination and the carrier selected.

Estimated delivery times will be communicated at checkout where available.

As a general indication, delivery within Europe normally takes approximately 2–7 business days after dispatch, depending on the destination.

These are estimates rather than guaranteed delivery dates. Delays may occasionally occur due to circumstances outside our reasonable control, including carrier delays, operational disruptions, severe weather or other unforeseen events.

Regardless of the estimated delivery time, applicable statutory consumer rights remain unaffected.

6. Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for the tracking information to become active after dispatch.

If your tracking information has not updated for an extended period or you believe your parcel may be lost, please contact us at contact@bheinn.com and we will investigate the shipment with the carrier.

7. Delayed or missing orders

We will make reasonable efforts to ensure that your order is delivered within the delivery period communicated to you.

If your order has not arrived within the expected delivery period, please contact us at contact@bheinn.com with your order number.

We will investigate the shipment with the relevant delivery carrier and assist you in resolving the issue.

If an order is not delivered within the applicable legal delivery period, your statutory rights under applicable consumer law remain unaffected.

8. Damaged parcels

Because our products are packaged in glass, we take particular care when preparing orders for shipment.

If your parcel arrives visibly damaged, please contact us as soon as reasonably possible at contact@bheinn.com and provide your order number and, where possible, photographs of the damaged packaging and product.

We will assess the situation and work with you to find an appropriate solution.

Your statutory consumer rights are not affected by any request for photographs or other information. Noord Naturals remains responsible for damage to the goods occurring during delivery until the goods are received by you, except where applicable law provides otherwise.

9. Incorrect or incomplete delivery address

Please carefully check your delivery address before completing your order.

If you provide an incorrect or incomplete address, this may result in a delivery delay or the parcel being returned to us.

If you realise that you have entered an incorrect address, please contact us as soon as possible at contact@bheinn.com. We will make reasonable efforts to assist you, but we cannot guarantee that the delivery address can be changed after an order has been dispatched.

10. Delivery to a location other than your address

If you choose a delivery option that involves delivery to a parcel shop, locker, pickup point or another designated location, you are responsible for collecting your order within the period specified by the relevant delivery service.

If the parcel is not collected and is returned to Noord Naturals, please contact us so that we can determine the appropriate next steps.

11. Delivery issues and consumer rights

We are responsible for the goods until they are delivered to you, unless you have independently arranged a carrier that was not offered by Noord Naturals.

If your order is lost or damaged during delivery, please contact us rather than contacting the carrier directly. We will work with the relevant delivery service to investigate the issue.

Nothing in this Shipping & Delivery Policy limits or excludes any rights you have under applicable consumer protection legislation.

12. Customs, duties and taxes

For deliveries within the European Union, applicable taxes are handled in accordance with the tax rules applicable to your order.

Where delivery to a destination outside the European Union is offered, additional customs duties, import taxes or other charges may apply. Any such charges that are legally payable by the recipient will be communicated where applicable.